Why a Code of Conduct Matters in Occupational Therapy

At Forbes Care, our work is about more than just delivering therapy — it’s about creating a safe, respectful, and inclusive environment where every client, family, and team member feels valued. That’s why our Code of Conduct is so important.

It’s our shared agreement on how we treat each other, make decisions, and uphold the values that guide everything we do.

What is a Code of Conduct?

Think of it as a map for behaviour and professionalism. It sets clear expectations for how our team members act — whether they’re working with clients, collaborating with colleagues, or representing Forbes Care in the community.

For us, this means:

• Showing respect, empathy, and professionalism in every interaction.
• Keeping professional boundaries clear and healthy.
• Staying committed to cultural safety, child safety, and zero tolerance for discrimination.
• Acting with honesty, integrity, and accountability at all times.

Why it’s Important for Clients

When you or your family work with a Forbes Care therapist, you can expect:

• Safety first — physical, emotional, and cultural safety are always prioritised.
• Transparency — we are open about our processes and decisions.
• Confidentiality — your personal information is handled with care and only shared when necessary and lawful.
• Professional boundaries — to ensure trust, respect, and clear communication.

These aren’t just policies on paper — they shape how we show up for you every day.

Our Commitment to Inclusion

Our Code makes it clear: Forbes Care is a place where diversity is respected and celebrated. We actively foster culturally safe environments for:

• Aboriginal and Torres Strait Islander peoples
• People from culturally and linguistically diverse backgrounds
• People of all genders, abilities, faiths, and identities

This means listening, learning, and adapting to meet the needs of each person we work with.

What Happens if Something Goes Wrong?

If you ever have a concern about our conduct, we take it seriously. Our processes ensure that issues are addressed promptly, fairly, and with the wellbeing of clients and staff in mind.

We see feedback — even difficult feedback — as an opportunity to grow and improve.

Why We Share This

Policies can feel like “internal documents,” but we believe our community should know the standards we hold ourselves to. The Code of Conduct is one way we make our commitment to safety, respect, and excellence visible.

It’s part of building trust — and trust is at the heart of every successful therapy journey.

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