Meet Sophie: Creating Calm, Connection, and Confidence Behind the Scenes

Sophie is a valued member of the Forbes Care administration team, bringing warmth, approachability, and a genuine people-first mindset to everything she does.

After many years working as a support worker, Sophie made the move into administration looking for a new challenge — and quickly found her place supporting both clients and clinicians behind the scenes. She loves being part of the Forbes Care team and values the positive, supportive environment that makes work an enjoyable place to be.

“I really enjoy being part of a team where everyone is easy to get along with and always happy to help each other out.”

A Friendly Voice at the Other End of the Line

One of Sophie’s greatest strengths is her personable and approachable nature, which shines through in her day-to-day interactions with clients. She enjoys answering phone calls and speaking directly with clients, helping them feel at ease and supported — particularly during times when they may be feeling unsure or overwhelmed.

Her willingness to step in, take calls, and support the team when things get busy makes her a trusted and reliable presence within the admin team.

Staying Organised, Sophie-Style

When it comes to staying organised, Sophie keeps things refreshingly simple.

“My notebook — I use it every day and would be lost without it.”

This practical, consistent approach allows Sophie to keep track of details, follow up on tasks, and ensure nothing slips through the cracks, helping the team run smoothly and efficiently.

Going the Extra Mile for Clients

Sophie’s positive, can-do attitude plays a big role in creating a calm and reassuring experience for clients. As noted by her supervisor, Brooke, Sophie is a consistently friendly and collaborative presence who brings strong communication skills and a solution-focused mindset to her role.

One memorable example saw Sophie supporting a client who was experiencing personal difficulties. Rather than adding to their stress, Sophie stepped in to organise the client’s appointments directly, ensuring they could continue accessing support without additional pressure. Her kindness and calm manner made a meaningful difference, with the client expressing genuine gratitude for the care and understanding she showed.

Why Sophie Matters at Forbes Care

Sophie helps set the tone for Forbes Care — creating positive first impressions, supporting clinicians behind the scenes, and ensuring clients feel heard, supported, and welcomed from their very first interaction.

Her warmth, reliability, and willingness to help wherever needed make her an integral part of the Forbes Care team.

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