Meet Jackie: Helping Every Participant Feel Supported

At Forbes Care, every participant deserves to feel supported from their very first interaction with our team. Our administration team plays an important role in making that happen, helping create a smooth, welcoming experience while supporting participants, families and clinicians every step of the way.

Meet Jackie, one of our dedicated Administration team members.

Jackie joined Forbes Care because of its participant-first approach and commitment to providing high-quality, values-driven care. She was drawn to the opportunity to be part of a team that genuinely works together to achieve the best outcomes for the people it supports.

"I was attracted to Forbes Care because of its commitment to putting participants first and its strong values. It was clear that everyone is focused on providing the best possible support."

With a background in operations, administration and client support, Jackie enjoys helping participants and families navigate important stages of their journey.

"What I enjoy most is supporting participants and families through important stages of their journey. Whether I'm coordinating services, answering questions or helping resolve challenges, it's rewarding to know the work I do contributes to positive outcomes."

For Jackie, one of the most rewarding parts of her role is being someone both participants and her colleagues can rely on.

"I like helping people feel heard, supported and confident about the next steps. Supporting our wider team to work efficiently means we can continue providing quality service to every participant."

The Forbes Care value that resonates most with Jackie is Willingness to Learn, Grow and Evolve.

"I believe there's always an opportunity to learn something new, improve processes and continue developing. Being open to growth helps me provide the best possible support to participants and contribute positively to the team."

Practice Manager Brooke says Jackie's organisation and reliability have made a valuable contribution to the team.

"Jackie brings strong organisation and reliability to her role, consistently staying on top of tasks and supporting the team with clear, practical communication. Since joining Forbes Care, she has helped improve workflow consistency while contributing to a supportive team environment that keeps things running smoothly."

Above all, Jackie hopes every participant leaves their first interaction with Forbes Care feeling reassured.

"I hope people walk away from their first interaction with Forbes Care feeling genuinely cared for, supported and understood."

Through her calm, organised approach and commitment to helping others, Jackie plays an important role in ensuring every participant's journey with Forbes Care starts with confidence.

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