Meet Eliza: Supporting Every Step of the Journey

At Forbes Care, we know that a positive participant experience begins from the very first phone call. Our administration team plays an essential role in ensuring every referral, appointment and enquiry is handled with care, and Eliza is an important part of making that happen.

Eliza was drawn to Forbes Care because of its welcoming culture and strong commitment to providing high-quality, participant-centred care.

"I was immediately drawn to the people and the supportive environment. Forbes Care genuinely lives its values, and everyone is focused on achieving the best outcomes for participants."

As part of the administration team, Eliza enjoys the variety each day brings. From coordinating appointments and supporting clinicians to helping participants access services, she enjoys finding solutions and making the process as smooth as possible.

"No two days are the same, and that's what I love most. I enjoy helping connect participants with the right supports and knowing that the work we do behind the scenes helps everything come together."

For Eliza, the Forbes Care value that resonates most is Commitment to Empowering Others.

"Whether I'm helping a participant access services, supporting a family or assisting our clinicians, it's rewarding to know that what I do helps empower others to achieve the best outcomes possible."

Practice Manager Brooke says Eliza's positive approach has had a meaningful impact on both the team and participants.

"Eliza brings a positive, proactive attitude to everything she does. She consistently provides a high standard of support to both our participants and team, helping our processes run smoothly while contributing to a supportive and collaborative workplace."

Above all, Eliza hopes every person who contacts Forbes Care feels welcomed, supported and confident they are in good hands.

"I hope people feel listened to, comfortable and supported. Reaching out for help can feel overwhelming, so it's important that every interaction leaves people feeling reassured that we're here to help."

We're grateful to have Eliza as part of the Forbes Care team, helping create positive experiences for participants from their very first interaction with us.

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